My11 Terms and Conditions – Guidelines
Platform Usage

1Acceptance of Terms of Use

These Terms and Conditions ("Terms") are a formal agreement between you ("Player" or "User") and my11 ("Platform", "We"). By accessing, registering for or using any part of the my11 platform — whether via the website, iOS mobile app or Android — you are deemed to have read, understood and agreed to be bound by all terms stated herein.

If you do not agree with any part of these Terms, please stop using the my11 platform immediately. Continued use of the platform following any changes to these Terms constitutes your acceptance of those changes.

2Membership Eligibility

To be eligible to register and use the my11 platform, you must meet all of the following requirements:

• Be at least 18 years of age at the time of registration
• An individual (not a company, organisation or other legal entity)
• Not located in a region or country where online betting activities are fully prohibited
• Not previously banned or suspended by my11
• Using your real identity and accurate personal information during registration

My11 reserves the right at any time to request proof of age and identity from any player. Failure to provide the requested documents within the specified timeframe may result in the account being suspended until verification is complete.

3Account Registration & Management

Each player is permitted to hold only one (1) registered account on the my11 platform. Holding multiple accounts — whether under different names, phone numbers, email addresses or payment methods — is strictly prohibited and constitutes a serious violation of these Terms.

You are fully responsible for:

• Keeping your password and account login credentials confidential
• Ensuring all profile information is accurate and up to date at all times
• Notifying my11 immediately if you suspect unauthorised access to your account
• Not share your account or allow others to use your account
• Completing the identity verification (KYC) process when required

My11 shall not be liable for any losses resulting from your failure to safeguard your own account login credentials.

4Deposits & Payment Methods

My11 supports a variety of secure and convenient local payment methods, including FPX, Touch 'n Go eWallet, GrabPay and DuitNow. All transactions are processed through payment channels protected with 256-bit SSL encryption.

• The minimum deposit amount is RM 20 per transaction
• All deposits are processed instantly or within 5 to 10 minutes depending on the payment method
• Players are responsible for ensuring that deposited funds originate from a legitimate source and belong to them
• My11 reserves the right to decline or withhold any deposit suspected of involving fraud or money laundering
• Daily and monthly deposit limits may be adjusted based on account status and responsible gaming programme

5Withdrawal of Winnings

Players are entitled to withdraw their account balance at any time, subject to the following conditions:

• The minimum withdrawal amount is RM 30 per transaction
• Withdrawals are processed within 15 to 60 minutes depending on the supported payment method
• Withdrawals will only be processed to the same payment method used for the deposit
• Identity verification (KYC) must be completed before your first withdrawal is processed
• Bonus balances that have not met the rollover requirements cannot be withdrawn
• My11 reserves the right to request additional documents for verification purposes before approving high-value withdrawals

If you experience any issues with your withdrawal, please contact the my11 customer support team via Live Chat, available 24 hours a day, 7 days a week.

6Bonuses, Promotions & Rewards

My11 offers a wide range of bonuses and promotions to registered members, including a welcome bonus, reload bonus, weekly cashback and VIP programme rewards. All bonuses are subject to the specific terms stated in each promotion.

• All bonuses carry a rollover requirement that must be met before withdrawals are permitted
• Bonuses are only valid for use within the my11 platform and cannot be transferred
• My11 reserves the right to void bonuses obtained through means deemed fraudulent or as promotion abuse
• Players who intentionally use low-risk betting strategies to fulfil bonus rollover requirements may be disqualified
• Each player is eligible to receive the welcome bonus once only
• The validity period of each bonus is as stated in the relevant promotion's terms

7Betting, Games & Results

All bets confirmed and accepted by the my11 system are final and cannot be cancelled by the player. The outcome of all games and sports bets is based on official results recognised by the relevant sports body or game provider.

• Bets that have been submitted and accepted by the system cannot be changed or cancelled
• In the event of a technical disruption during a game, my11 reserves the right to void the affected round and refund the bet
• Displayed odds are the current odds at the time the bet is placed — not the odds after the match has started (except for live betting)
• My11 reserves the right to limit or decline any bet at any time without providing a reason
• Winnings resulting from technical errors or incorrectly displayed odds may be voided

8Player Conduct & Responsibilities

All players are expected to behave respectfully and responsibly while using the my11 platform. The following actions are strictly prohibited and may result in account suspension or termination:

• Using third-party software, bots, or automated methods to manipulate games or betting
• Colluding with other players to manipulate betting outcomes
• Using insider information or match manipulation to gain an unfair advantage
• Using abusive, threatening, or harassing language towards customer support staff
• Spreading false or misleading information about the my11 platform
• Transferring account balances to other players without official authorisation from my11

9Account Suspension & Closure

My11 reserves the right to suspend, restrict or close any account at any time in the event of a breach of these Terms, suspicious activity or for platform operational reasons. In such situations:

• Valid cash balances (excluding ineligible bonuses) will be returned to the player once the investigation is complete
• My11 is not obligated to disclose the specific reasons for an account suspension
• Players may also request to close their own account at any time through customer support
• Accounts closed at the player's own request cannot be reopened without re-approval from my11

Players wishing to set self-imposed limits, deposit limits, or self-exclusion options may do so through the Responsible Gaming on the platform.

10Liability Limits

To the extent permitted by applicable law, my11 shall not be liable for:

• Any financial losses incurred by players as a result of their own betting decisions
• Service disruptions caused by factors beyond my11's control, such as internet outages, natural disasters, or third-party issues
• Losses arising from a player's failure to safeguard their account login credentials
• Any indirect, consequential or punitive damages arising from the use of the platform

11Privacy & Data Protection

My11 is committed to protecting the privacy and personal data of all players in accordance with the platform's applicable privacy policy. Your personal information is collected, processed and stored in line with industry best practices for information security.

• Your personal data will not be sold or disclosed to third parties without your consent
• My11 uses 256-bit SSL encryption to protect all data transmitted through the platform
• You have the right to request access to, correction of, or deletion of your personal data at any time
• Transaction data is retained for a defined period for legal compliance and audit purposes

For full details on how we handle your data, please read Privacy Policy my11 is available on this site.

12Changes to These Terms

My11 reserves the right to modify, update or replace any part of these Terms at any time without prior notice. Changes take effect immediately upon being published on this page.

It is your responsibility to review this Terms & Conditions page periodically to stay informed of the latest applicable terms. Continued use of the my11 platform after any changes are made constitutes acceptance of the updated terms.