Your privacy is our priority. Find out exactly how my11 collects, processes and safeguards every piece of personal information you share with us.
Six core principles that underpin how we handle player personal data
All data transmitted between your device and my11's servers is protected with industry-standard 256-bit SSL encryption. Your information cannot be accessed by unauthorised parties.
My11 has never and will never sell, rent, or share your personal data with any third party for marketing or commercial purposes without your consent.
We only collect information that is strictly necessary to provide our services. No excessive data is collected — every piece of information you provide has a clear purpose.
You have the right to access, correct, download, or request deletion of your personal data at any time. Our team will process your request within 14 business days.
The my11 Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We operate in full adherence to all applicable legal requirements.
You may opt out of all marketing communications from my11 at any time via your account settings or by contacting our customer support directly.
Important Note: This Privacy Policy describes my11's practices regarding the collection and use of your personal information. By using the my11 platform, you agree to the terms set out in this document.
My11 ("we", "Platform") is committed to protecting the privacy of every individual who uses our services. This Privacy Policy clearly explains the types of personal information we collect, how it is used, and the measures we take to ensure its security.
This policy applies to all users accessing the my11 platform via the official website, iOS and Android mobile apps, and any other digital channels operated by us. It also covers all your interactions with the my11 customer support team, whether through Live Chat, email, or any other communication method.
We have drafted this Privacy Policy in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and global information security best practices. We believe transparency is the foundation of trust, and we want you to fully understand how your data is handled.
PDPA Compliance: my11 operates in compliance with Malaysia's Personal Data Protection Act 2010. We appoint an internal privacy officer to ensure ongoing compliance with all relevant legal provisions.
My11 only collects information necessary to provide a safe, fair, and quality experience to all users. The following are the categories of information we collect:
| Data Category | Example Information | Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number | Age verification & KYC |
| Contact Information | Phone number, email address | Communications & account notifications |
| Financial Information | Bank account number, transaction records | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser | Security & fraud detection |
| Usage Data | Game records, betting history, session duration | Service improvement & analytics |
We do not collect sensitive information such as biometric data, medical records, or religious information without your explicit consent. All data collection is carried out transparently and solely for stated purposes.
Minimum Collection Principle: my11 only collects data that is strictly necessary to provide our services. No excessive information will be requested from you.
Personal information you provide to my11 is used solely for legitimate and transparent purposes. Here are the primary ways we use your data:
Marketing Communications: You may opt out of marketing emails or notifications at any time through your account settings. However, important account security notifications cannot be disabled.
My11 does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, there are limited situations where we need to share your information with certain parties:
In all of the above cases, we ensure that data recipients comply with security and privacy standards equal to or higher than those we uphold ourselves.
My11 continuously invests in the latest security infrastructure to ensure all players' personal data remains protected at all times. Key security measures we implement include:
While we take all reasonable steps to protect your data, no system is 100% immune to cyber threats. In the event of a data breach affecting you, we will notify you within 72 hours.
My11 uses cookies and similar tracking technologies to enhance the user experience and help us understand how the platform is used. The following are the types of cookies we use:
You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality of the my11 platform.
As a my11 player, you have the following rights regarding your personal data, in accordance with Malaysia's PDPA provisions:
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 14 business days.
If any information we hold about you is inaccurate or out of date, you have the right to request immediate correction.
You may request deletion of your personal data, subject to applicable legal record-keeping obligations.
You have the right to request that the processing of your data be restricted in certain situations while a dispute or complaint is being resolved.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
You may object to the processing of your data for direct marketing purposes at any time without providing a reason.
To submit any request related to your privacy rights, contact the my11 Privacy team via 24/7 Live Chat on the platform or our support email. We are committed to responding within 14 business days.
My11 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law.
Once the retention period expires, your data will be securely deleted or fully anonymised in accordance with approved data disposal procedures.
My11 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When material changes are made, we will:
Continued use of the my11 platform after changes take effect constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, please contact us to discuss the options available.
We encourage you to review this page regularly. The latest version of the Privacy Policy is always available here and is the version applicable to all my11 platform users.
If you have any questions, concerns or complaints regarding how my11 handles your personal data, we encourage you to contact us directly. Our Privacy Team is ready to assist you with all enquiries related to:
24/7 Customer Support: Reach our team via Live Chat on the my11 platform or by email at [email protected] for any privacy-related enquiries. We are committed to responding within 24 hours.
You also have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia if you believe your privacy rights have been violated and we have failed to address your concerns satisfactorily.
My11 safeguards every piece of your personal information with the latest security technology. Register today and enjoy a safe, fair, and responsible betting experience.