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my11's Commitment to Players

Responsible Gaming at my11 –
Play Safe, Stay in Control

My11 believes that the best entertainment is entertainment that is safe and controlled. We provide the tools, guidance, and support needed so every player can enjoy their betting experience without it affecting their daily life.

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Self-Control Tools
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Minimum Age Requirement
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my11 Player Protection Policy: Betting should be a source of entertainment, not a burden. If you or someone you care about is showing signs of a gambling problem, my11 is here to help. Reach out to our team at any time.

What Is Responsible Gaming?

Responsible gaming means enjoying betting as controlled entertainment — not as a source of income, an escape from problems, or a way to recover past losses. At my11, we see this responsibility not just as a policy, but as a core part of our platform culture.

Most Malaysian players enjoy gaming responsibly — they set their own budget limits, play for short sessions, and know when to stop. However, for a small number of individuals, playing habits can shift in unhealthy ways without them realising it. That is why my11 provides a range of tools and resources to help every player stay in the safe zone.

Healthy betting starts with self-awareness. You need to understand that every casino game and sports bet carries a house edge, and game outcomes are entirely random. Winning big on one day does not mean the wins will continue — that is the fundamental truth every player must keep in mind.

My11 ensures that all our promotional campaigns, bonuses, and advertisements are carefully designed to avoid targeting individuals at risk of addiction, including those who have applied for self-limits or self-exclusion. We also collaborate with recognised mental health organisations and anti-addiction bodies in Malaysia to ensure players always have access to professional help.

Core Principles of Healthy Betting

  • Set a betting budget before starting a session and stick to that limit
  • Treat money wagered as the cost of entertainment, not an investment
  • Never chase losses with bigger bets
  • Take regular breaks and avoid letting your gaming sessions run on for too long
  • Do not bet when you are stressed, sad, angry, or under the influence of alcohol
  • Ensure that betting does not interfere with your relationships, work, or financial responsibilities
  • Proactively use the self-control tools provided by my11
Check Yourself: Are You Playing Responsibly?

Ask yourself these questions honestly:

1

Have you ever bet more than you could afford to lose?

2

Do you chase losses by continuing to play in order to "recover" money you have lost?

3

Has betting caused financial problems, family arguments, or work-related stress?

4

Do you hide your betting activity from people you care about?

5

Do you frequently think about betting even while doing other things?

6

Do you feel uncomfortable or restless when you are unable to place a bet for a while?

If you answered "yes" to two or more of the questions above, we encourage you to reach out to the my11 support team or seek professional help.

Self-Control Tools Provided by my11

All these tools are available free in your account — designed to protect you

Daily / Weekly Deposit Limits

Set a deposit limit based on your financial means. Once the limit is reached, the my11 system will block any additional deposits until the limit period resets automatically. Limits can be reduced immediately, but increases require a 48-hour waiting period for your protection.

Session Time Limits & Reminders

Set a maximum duration for each gaming session. my11 will send a pop-up reminder when you are approaching your time limit, and will automatically end the session once the limit is reached. This helps you maintain a healthy balance between entertainment and daily life.

Self-Imposed Break (Cool-Off Period)

Need a short break? Activate a self-timeout period of 24 hours, 3 days, or 7 days. During this time, your account will be blocked from all betting activity. This option is ideal for players who want to take a brief pause without fully closing their account.

Self-Exclusion

A stronger option for players who need an extended break. Self-exclusion can be set for a period of 1 month to 5 years. During this time, your account will be fully blocked and you will not receive any promotional communications from my11.

Maximum Loss Limit

Set your daily or weekly loss limit. When your cumulative losses reach the set limit, the my11 platform will block any further betting for that period. This ensures you never lose more than you planned.

History Review & Activity Reports

Access detailed reports of your betting activity, including total deposits, withdrawals, wins, and losses over a selected period. These reports help you understand your own playing patterns and make smarter decisions based on real data.

Warning Signs of a Gambling Problem

Identify the early warning signs before things get more serious

Gambling problems rarely develop overnight. They typically begin gradually with certain patterns that are often overlooked. Early awareness is key to getting help at the right time.

Frequently borrowing money or selling belongings to fund betting activity

Failing to meet financial obligations such as rent, bills, or loan repayments because the money was used for betting

Lying to family members or friends about how much money you have spent on betting

Feeling guilty, ashamed, or stressed after every betting session yet continuing anyway

Betting starts taking priority over work, family, and daily responsibilities

Betting as a way to escape problems, work stress, or feelings of sadness and loneliness

Constantly needing to increase bet amounts to feel the same level of excitement as before

Steps to Getting Help

You don't have to face this alone — help is always available

1
Acknowledge the Problem Honestly

The first and most important step is acknowledging that betting has become a problem in your life. There is no shame in admitting it — this is a sign of strength, not weakness.

2
Use the my11 Self-Exclusion Tool

Log in to your account and activate the self-exclusion feature immediately. This will temporarily block your access to the platform while you seek the support you need.

3
Contact my11 Support

The my11 support team is trained to assist players who need help. All discussions are completely confidential. We will guide you through the available process.

4
Seek Professional Counselling

Consider seeking help from a certified counsellor or addiction support organisation in Malaysia. Early treatment leads to significantly better outcomes.

5
Involve Someone You Trust

Share your situation with a trusted family member or friend. A strong support network from the people closest to you plays a major role in the recovery process.

My11 Player Protection Policy

Concrete steps we take to ensure player safety

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Mandatory Age Verification

All players are required to complete a strict KYC process. my11 does not permit anyone under the age of 18 to register or play on our platform under any circumstances.

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No Advertising Targeting Minors

All my11 marketing campaigns are designed exclusively for an adult audience. We do not use cartoon characters, child-appealing themes, or social media platforms dominated by minors.

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Ongoing Staff Training

All my11 customer support staff receive specialised training on how to identify and assist players who may be experiencing gambling problems, with full empathy.

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Full Data Encryption

All information related to self-limits and self-exclusion is stored with 256-bit SSL encryption and is accessible only by the player concerned and authorised security personnel.

my11's Commitment to Adult Players

My11 takes a proactive approach to keeping our platform a safe entertainment environment. We actively monitor unusual betting patterns, and our team will reach out personally to players if we detect any signs of concern.

We also have a strict policy on promotional communications — players who have activated self-limits or self-exclusion will not receive any emails, notifications, or promotional offers from us during that period. Your privacy and well-being are always our priority.

Additionally, my11 never uses aggressive sales tactics or messages that pressure players to keep playing when they wish to stop. The decision to play or stop is entirely in your hands.

Professional Help Resources in Malaysia: If you need further support, you may contact a recognised mental health counselling service or speak with a licensed doctor or counsellor in your area. Professional help is always available and all discussions are strictly confidential.

my11 24/7 Support: Our team is ready to help you activate any self-control tools or answer any questions related to responsible gaming. Reach us via Live Chat in the app at any time — no question is too small or too big for us to assist with.

Important Notice: Betting should never be treated as a regular source of income. All forms of casino games and sports betting carry real financial risk. Only ever use money you can afford to lose.

FAQ – Responsible Gaming

Answers to the questions our players ask most often

Log in to your my11 account, go to "Account Settings", then select "Responsible Gaming". There you will find options to set daily, weekly, or monthly deposit limits. Limits take effect immediately once saved. Please note that lowering a limit can be done straight away, but increasing a limit requires a 48-hour waiting period as an added safety measure.

No. Self-exclusion is a serious and final action for the chosen period. my11 will not allow self-exclusion to be cancelled before the set period ends, regardless of the reason given. This is a deliberate protective measure to help you stay committed to the decision you have made. Once the period ends, you may contact our support team to discuss next steps.

Yes, completely. All information relating to your self-limits, self-exclusion, and responsible gaming control records is fully encrypted and protected under the my11 Privacy Policy. This information will not be disclosed to any third party except where required by law. Our support team can only view information relevant to assisting you, not your full personal records.

This is a sensitive situation that calls for a compassionate approach. Start with a non-judgmental conversation — express your concerns calmly without making accusations. Encourage them to reach out to my11 support or seek professional help. You are also welcome to contact us directly for guidance on how to help your loved one through this situation. Remember, recovery is a process and patience is key.

Yes, my11 has a strict age verification system. Every new player is required to complete a KYC (Know Your Customer) process that requires valid identification documents before an account is fully activated. Any account suspected of belonging to an underage individual will be suspended immediately for investigation. We also encourage parents to use parental control software on devices shared with children.

Yes. Even while your account is blocked from any betting activity during the self-exclusion period, you may still make withdrawals for any balance remaining in your account. my11 processes withdrawals as normal via FPX, DuitNow, or the payment method you registered. Contact our support team if you need assistance with the withdrawal process.
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Play Safe, Stay in Control with my11

Register your my11 account today and enjoy a responsible betting experience — complete with self-control tools, 24/7 support, and a platform that puts your safety above everything else.

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